Terms of Service

These Terms of Service ("Terms") govern your access to and use of the BuiltSign website, applications, and services (collectively, the "Service"). BuiltSign is a registered trade name of Crul.Dev, a sole proprietorship registered at the Dutch Chamber of Commerce under number 97533114 ("we", "our", or "us").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

BuiltSign provides an electronic document signing platform that enables users to upload, sign, and manage PDF documents. Our Service includes:

• Document upload and storage
• Electronic signature functionality
• Multi-party signing workflows
• Audit trail and certificate generation
• Team collaboration features
• API access for integrations

To use certain features of the Service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be at least 16 years of age

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload malicious content, viruses, or malware
• Engage in fraudulent activities or impersonation
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Harvest or collect user information without consent
• Use automated systems to access the Service without permission

By using BuiltSign to sign documents, you acknowledge and agree to the following:

BuiltSign provides exclusively a Simple Electronic Signature (SES) as defined in Article 3(10) of the eIDAS Regulation (Regulation (EU) No 910/2014). BuiltSign does not provide an Advanced Electronic Signature (AES) or a Qualified Electronic Signature (QES).

BuiltSign is not a recognized Qualified Trust Service Provider (QTSP) under the eIDAS Regulation. The legal validity of signatures created via BuiltSign is assessed based on the criterion of being 'sufficiently reliable' as referred to in Article 3:15a of the Dutch Civil Code. The degree of reliability is context-dependent and is determined by the purpose and nature of the agreement being signed.

• Electronic signatures created through our Service may constitute legally binding signatures under applicable law, including the EU eIDAS Regulation and Article 3:15a of the Dutch Civil Code, provided the method used is 'sufficiently reliable' for the intended purpose.
• You are responsible for assessing whether a SES is appropriate for your specific use case, taking into account the nature and financial significance of the agreement.
• Certain legal acts are excluded by law from signing via a SES platform and require a notarial deed or a Qualified Electronic Signature (QES). These include: wills and testamentary dispositions (Article 4:94 Dutch Civil Code); notarial deeds for acts such as incorporation of companies, share transfers, or prenuptial agreements (Dutch Civil Law Notary Act, Articles 2, 3, and 53a); and the transfer of registered property such as real estate or the creation of mortgage rights (Article 3:89 Dutch Civil Code in conjunction with the Cadastre Act). It is your sole responsibility to assess whether your legal act is suitable for a SES.
• You consent to the use of electronic records and signatures in your transactions via the BuiltSign platform.

Evidence Clause (B2B)

In the context of business-to-business (B2B) agreements, the parties expressly agree that: (a) the SES generated via BuiltSign, having regard to the commercial purpose of the agreement, qualifies as 'sufficiently reliable' within the meaning of Article 3:15a of the Dutch Civil Code; (b) a document signed via BuiltSign qualifies as a private deed within the meaning of Article 156(3) of the Dutch Code of Civil Procedure (Rv), intended to serve as evidence; (c) the audit trail generated by BuiltSign — including timestamps, IP addresses, email verification steps, and cryptographic hashes — shall be deemed authentic and accurate and shall have conclusive evidentiary force as to the identity of the signatory and the integrity of the signed document, within the meaning of Article 157(2) Rv.

You retain all ownership rights to the documents you upload to BuiltSign. By uploading content, you grant us a limited license to store, process, and display your documents solely for the purpose of providing the Service.

BuiltSign and its associated branding, logos, and software are the intellectual property of Crul.Dev (KVK 97533114). You may not copy, modify, or distribute our intellectual property without permission.

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to:

• Pay all fees associated with your chosen plan
• Provide accurate billing information
• Authorize us to charge your payment method on a recurring basis

Prices are subject to change with 30 days' notice. Refunds are provided in accordance with our refund policy. All fees are non-refundable unless otherwise stated.

Consumer Rights (EU)

If you are a consumer in the European Union, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason (cooling-off period). To exercise this right, contact us at legal@builtsign.com. If you have used the Service during the cooling-off period, you may be charged a proportionate amount for the services used.

We strive to maintain high availability of our Service, but we do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Experience unplanned downtime due to technical issues
• Modify, suspend, or discontinue features at our discretion

We are not liable for any loss or damage resulting from service interruptions.

To the maximum extent permitted by law, BuiltSign and its affiliates, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from your use or inability to use the Service
• Damages exceeding the fees paid by you in the past 12 months

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless BuiltSign and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or transmit through the Service

You may terminate your account at any time through your account settings or by contacting us. We may terminate or suspend your account immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay applicable fees

Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any disputes shall be resolved in the competent courts of the Netherlands.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You use the Service at your own risk.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service provider failures.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and BuiltSign regarding your use of the Service and supersede all prior agreements and understandings.

For questions about these Terms, please contact us:

• Email: legal@builtsign.com
• Crul.Dev (trading as BuiltSign)
• Zwedenstraat 37, Almere, The Netherlands
• KVK: 97533114
• VAT: NL005276049